A.Language

B.Queue

C.Skills

D.Roles

A.Call broker

B.SIP proxy

C.Disaster recovery

D.SIP gateway

A.When employees have free time, they can review biographies of their peers.

B.The profile information can be used to keep Linkedin details updated.

C.Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

D.The education information can be verified against the human resources database.

A.User

B.Communicate - User

C.employee

D.admin

A.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

B.Used to monitor real-time contact center metrics.

C.Used to view historical data only.

D.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.