Online Access Free GCX-ARC Practice Test

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

• A.Outbound
• B.Secure
• C.In-Queue
• D.Inbound

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

• A.MakeDateTime(3,5,2020)
• B.MakeDateTime(2020,5,3)
• C.MakeDateTime(2020,3,5)
• D.MakeDateTime(5,3,2020)

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

• A.True
• B.False

Which ACD routing method routes interaction to the next available agent?

• A.Skills based routing
• B.All of the above
• C.Bullseye ACD
• D.Standard ACD

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

• A.True
• B.False