Online Access Free GCX-ARC Practice Test

When you delete a flow, it removes only the current version of the flow.

• A.True
• B.False

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

• A.True
• B.False

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

• A.Dynamic Views
• B.Dashboards
• C.All of the above
• D.Reports

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

• A.Inter-Digit Timeout
• B.Menu Selection Timeout
• C.Timeout
• D.No Entry Timeout

Which definition matches the After Call Work option Optional?

• A.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• B.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• D.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.