Online Access Free GCX-ARC Practice Test

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

• A.Protocol Capture
• B.Media Capture
• C.QoS Capture
• D.IVR Capture

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A.True
• B.False

Which definition matches the After Call Work option Optional?

• A.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• B.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• C.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Which function returns a new instance of DateTime initialized with the specified values?

• A.MakeDateTime()
• B.ToDateTime()
• C.AddDuration()
• D.MakeDuration()

You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

• A.1,3,2,4,6,5,8,7
• B.1,4,3,2,6,5,8,7
• C.1,4,2,3,6,5,8,7
• D.1,4,2,3,6,5,7,8