Online Access Free GCX-GCD Practice Test

Which of the following statements is NOT true regarding numbering plan?

• A.It has to be created manually
• B.Numbering plan can be added or modified based on the organizational requirements
• C.It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
• D.Numbering plan is also known as a dial plan.

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

• A.Media types that can interrupt current interactions that an agent is handling.
• B.Time that an agent may spend on each media type.
• C.The maximum capacity that an agent may handle simultaneously for each supported media type.
• D.The after call work time for each media type.

Error 400 by Notification service means the channel has been idle for 24 hours.

• A.True
• B.False

You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

• A.routingData can set the callbackScheduiedTime but not it queueld is used.
• B.queueld can set a list of phone numbers for the callback but not if routingData is used.
• C.queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
• D.routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

• A.True
• B.False