Online Access Free GCX-SCR Practice Test

Is it possible to transfer data to and from scripts?

• A.Yes
• B.No

Allen is creating a script to populate the customer's details. He needs to display the total due from the previous month's bill and the present month's bill to the agent. Both bill amounts are passed to the scripts as string values. Select the appropriate answer.

• A.Use the Dynamic String variable to add the billing amount.
• B.Use the Dynamic Number variable to add the bill amounts.
• C.Add the bill amounts together using the String variable.
• D.Convert the string values to numbers and add them using a Dynamic Number variable.

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

• A.2,3,4,1
• B.2,4,3,1
• C.2,4,1,3
• D.1,2,3,4

Which architectural approach is used to develop a single application as a suite of small services?

• A.Monolithic Architecture
• B.Microservices Architecture
• C.Single Core Architecture
• D.Genesys Cloud CX Salesforce Architecture

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

• A.{(Outbound.First Name)}
• B.Outbound.First Name
• C.((Outbound.First Name))
• D.{{Outbound.First Name}}