Online Access Free GE0-806 Practice Test

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

• A.The request is declined because a schedule is already published
• B.The request is granted, but the Agent has to wait until a schedule will be created
• C.The request is granted, but the Agent has to wait until a schedule will be published
• D.The request is declined because a schedule is not published for the requested day(s)

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

• A.No, it cannot be done without manual intervention of the supervisor
• B.No, it cannot be done at all
• C.Yes- using Multiple Groups functionality
• D.Yes, using regular meeting functionality

Agent's Skills are added, modified or removed in which Genesys application?

• A.Genesys Administrator
• B.WFM web
• C.CC Pulse
• D.SCI

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers

• A.Change the skill levels in WFM Configuration Utility
• B.Remove the Login ID in Genesys Administrator
• C.Grant the agent an exception in the Calendar
• D.Disable Skills in WFM Configuration Utility
• E.Adjust the Hiring/Termination date in WFM configuration utility

Which of the following contains all the four exceptions rules regarding trade conditions?

• A.Delete, Do not trade, Keep with Agent, Keep with Schedule
• B.Remove, Do not trade, Keep with Agent, Keep with Team
• C.Delete, Do not trade, Keep with Agent, Keep with Activity
• D.Remove, Do not trade. Keep with Agent, Keep with Schedule