Online Access Free GPHR Practice Test

A common challenge for an organization using mediation as a form of dispute resolution is that:

• A.The potential for legal action is eliminated.
• B.The outcome is often unfair.
• C.The organization must publish the results.
• D.Participation is voluntary for all parties.

When conducting an employee investigation, which of the following is the most effective approach for the facilitator?

• A.Asking open-ended questions
• B.Summarizing only main points in the conversation
• C.Allowing the conversation to continue without interruption
• D.Offering a suggestion or potential solution

An executive who grew up in a collectivist culture relocates to a new country with an individualistic culture. Which behavior is the executive most likely to demonstrate in response to conflict?

• A.Solution-based action
• B.Assertive approach
• C.Logical argumentation
• D.Non-confrontational style

In a global consulting business where intellectual talent is vital to business results, HR adds the most value by focusing its efforts on which of the following?

• A.Customer, product, market
• B.Labor cost, service, innovation
• C.Hiring, training, assessing
• D.Retention, performance, engagement

Compared to collectivist cultures, it can be observed that individualist cultures:

• A.consider lateral mobility as personal career advancement.
• B.measure individual contributions within team and group achievement.
• C.usually have individuals showing higher loyalty to the organization.
• D.emphasize individual merit over group achievement.