Online Access Free H19-304 Practice Test

Which of the following models of IP phones supports video functions ()

• A.eSpace 8950
• B.eSpace 7950
• C.eSpace 7850
• D.eSpace 7910

Report administrators can use BIR reports to create periodic reports. Reports are formed in cycles and do not need to be manually created by administrators to facilitate administrators.
The following is a description of the periodic report. The correct one is () (multiple choices in this question)

• A.After the periodic report is generated, it can be sent to My Reports.
• B.When an administrator creates a periodic report task, any report on the underlying report template can be used.
• C.After the periodic report is generated, you can tell the administrator through a short message to facilitate the administrator to view it in time.
• D.After the periodic report is generated, it can be sent to the administrator's email address.

The traffic is very busy. Each skill queue has a large number of calls waiting. After an agent is idle, because the agent has multiple skills, what can be used to assign the appropriate call to the agent? () (multiple choices in this question)

• A.The seat weight of the agent
• B.Expected turn-on rate, minimum turn-on rate, and real-time turn-on rate for each skill queue
• C.The agent's skill weight, which skill has a high skill weight, is assigned to the agent.
• D.Random allocation

Multiple customers dial the same number, and ordinary customers can be assigned to the IVR process or skill queue; VIP customers can be assigned directly to the agent without waiting for the customer. ()

• A.FALSE
• B.TRUE

Which of the following methods are used for the pickup component? () (multiple choices in this question)

• A.Designated pickup
• B.Different group pickup
• C.Same group pickup
• D.Automatic pickup