Online Access Free HP2-B25 Practice Test

A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?

• A.Confirm that other computers on the network can print.
• B.Disconnect and then reconnect the printer.
• C.Change the port settings in the printer driver.
• D.Verify that the printer appears in the Windows Device Manager.

What is included on a Configuration page? (Select three.)

• A.firmware version
• B.device serial number
• C.supported language list
• D.consumable levels
• E.installed output accessories

You have completed a repair on a LaserJet printer. After testing and verifying the solution, you have determined that the issue is a result of the customer's implementation of the printer. What will your next step be?

• A.Advise the customer that the service call will be billable.
• B.Advise your sales department to contact the customer to resolve this situation.
• C.Politely recommend changes in the printer's use or maintenance to the customer that may prevent future failures.
• D.Provide the customer with informational white papers explaining the issues.

What is one benefit that HP JetDirect provides over traditional network printing?

• A.It reduces network bottlenecks.
• B.It provides more efficient toner usage.
• C.It eliminates the need for added security.
• D.It separates print queues.

When troubleshooting power distribution issues, which component provides power to the fans, motors, laser scanners, formatter systems, and paper movement components?

• A.Formatter Board
• B.Copy Processor Board
• C.DC Controller
• D.HVPS