Online Access Free HP2-H27 Practice Test

What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

• A.The system date and time are cleared, but passwords and customized settings are backed up.
• B.The system date and time are backed up, but passwords and customized settings are cleared.
• C.The system date and time, saved passwords, and customized settings are cleared.
• D.The system date and time, saved passwords, and customized settings are backed up.

In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

• A.Digital Product Keys (DPK)
• B.Genuine Product Chipset (GPC)
• C.Microsoft Genuine Firmware (MGF)
• D.Authentic Version ROM (AVR)

How should you tighten screws while servicing HP notebooks?

• A.Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
• B.Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
• C.Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
• D.Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost

Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

• A.RoHS defines the policy for the disposal of obsolete equipment.
• B.RoHS defines the process for a compliant processor upgrade.
• C.RoHS regulates the supply and return of notebook batteries.
• D.RoHS regulates the supply and return of parts containing restricted or controlled materials.

You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

• A.Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
• B.Download the HP BIOS compatibility utility, and run BIOS diagnostics.
• C.Upgrade the BIOS right away because that tends to solve most problems in less time.
• D.Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.