Online Access Free HP2-H65 Practice Test

Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

• A.HP Sales Central
• B.HP Support Center
• C.HP Cirrus
• D.HP Cross Sell Solution

Why is it important to register HP Services?

• A.Registering HP Services is required to set up automatic renewal of services.
• B.When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
• C.It is less expensive to replace registered HP devices than devices that are not registered.
• D.Registering HP Services entitles the customers to valuable rebates.

With Next Business Day Onsite, what happens if remote support is not possible for the customer?

• A.An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
• B.An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
• C.An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
• D.An authorized HP services technician arrives to repair the device onsite on the next business day.

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

• A.protect new hardware with different HP Services
• B.extend with Post-Warranty Care Pack
• C.extend with a standard or custom service contract
• D.propose Accidental Damage Protection

Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

• A.HP Services removes the burden on your IT team so they can focus on the core business tasks.
• B.HP products are less likely to need repairs if HP professionals are monitoring them.
• C.HP Services allows you to avoid unexpected costs after the base warranty expires.
• D.Replacement of HP products costs less if customers only use HP devices.
• E.HP Services makes it so you do not have to worry about access to spare parts.