Online Access Free HP5-H10D Practice Test

A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

• A.HP Care Pack Services
• B.HP Accidental Damage Protection
• C.HP Custom Contractual Services
• D.HP Standard Contractual Services

What is true about HP Standard Contractual Services?

• A.The HP Standard Contractual Services are annual services for multiple products on one agreement.
• B.HP standard Contractual Services can provide special customer delivery requirements, such as project
  management.
• C.Each HP Standard Contractual Services agreement is linked to one hardware serial number.
• D.HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
  hardware sale.

Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

• A.HP Onsite Repair
• B.HP Defective Media Retention
• C.HP Care Pack Services
• D.HP Standard Contractual Services

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

• A.Services360 Pro
• B.HP Channel Services Network
• C.HP Contractual Services
• D.Aftermarket Channel Facilitation Program

Which HP Care Pack Service response is sold most often?

• A.Next-business-day, onsite
• B.Onsite services
• C.Defective media retention
• D.Offsite services