Free Access Salesforce.Heroku-Architect.v2023-02-28.q70 Practice Test (Page 4)

Question 11

Universal Containers wants to reduce their mean-time-to-service
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

A.Dispatching

B.Customer Entitlements

C.Knowledge Base

D.Adjust Scheduling Policy

Question 12

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service Which two Scheduling Policies would assist to meet this initiative? (Choose two )

A.Emergency Policy

B.High Intensity

C.Soft Boundaries

D.Customer First

Question 13

Universal Containers provides installation, repair, and consulting services When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services.
Which two configurations should a Consultant recommend to meet this requirement? (Choose two )

A.Service Report Templates

B.Assets

C.Product Templates

D.Work Types

Question 14

Universal Containers provides prompt service and has multiple service levels (or different customers Over 50% of Service Appointments are created on the sameday they need to be completed As a result, a Technician's daily schedule can change multiple times throughout the day What method of dispatching should a Consultant recommend implementing?

A.Automatically run Optimization Background Job every hour.

B.Automatically schedule unscheduled services to available Resources

C.Automatically Dispatch Service Appointments using Drip Feed.

D.Automatically change the status to Dispatched of all Service Appointments.

Question 15

Universal Containers wants to process mobile payments. How can this requirement be met?

A.Install an AppExchange package

B.Create a custom payments object

C.Attach a picture of the credit card.

D.Add a custom field to store the credit card number

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