Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which two items should a Consultant recommend in order to achieve this? (Choose two.)

A client is writing a Heroku application that requires compliance with PCI DSS Level 1. To accomplish this, they deploy an application to the Shield Private Space. Which statement is true about the application?

A web application on Heroku wants to surface Salesforce data. All users of the web application will:
1) Authenticate using SSO with Salesforce.
2) Have user records in Salesforce.
What architecture should be recommended in order to maintain the Salesforce security model already in place?

Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)

Dataclips allows a user to choose which datastore to query. Which type of datastore is supported?