A.Quality champion

B.The CEO

C.The technical manager

D.An outside consultant

A.Giving the employees the power to punish each other if one employee finds another making a mistake

B.Giving some decision making capabilities to the front line employees

C.Encouraging good communication between different employees

D.Allowing the front office to make some mistakes

A.Measures

B.Directions

C.Objectives

D.Values

A.Mandating the change

B.Involvement with the change project

C.Providing training on the change

D.Negotiating the conditions of the change

A.Incomplete diagnosis

B.Inaccurate treatment of a disease

C.Inaccurate diagnosis

D.Drug allergy