The balanced scorecard approach differs from traditional performance measurement approaches because it adds which of the following measures?
1. Financial measures.
2. Internal business process measures.
3. Client satisfaction measures.
4. Innovation and learning measures.

Which of the following is the best problem-solving technique to use when analyzing performance and cost?

Which of the following best describes the primary concern of the audit manager upon review of engagement working papers of an auditor?

An internal auditor provided the following statement about division A's performance during the month: "Because supplies of raw material X were scarce, division A's profits declined by 15 percent." Which of the following can be validly concluded from the auditor's statement?
1. Division A's production level declined by 15 percent.
2. Division A could have sold more products than it produced.
3. Division A usually sells all of the products that it produces.

Which of the following would be the least important reason for a company to merge with another company?