Section: Volume A

If operational management has not implemented effective actions to address a significant control breach, the most appropriate next step for the chief audit executive is to discuss the matter with senior management. This step involves escalating the issue to a higher level of authority to ensure that the risks associated with the control breach are properly understood and addressed. If senior management fails to take appropriate action, the CAE may then escalate the issue to the board.
Reference:
IIA Standard 2500: Monitoring Progress
IIA Practice Guide: Auditing Organizational Governance

Meeting with the procurement card program administrator is a crucial step in identifying relevant risks and controls. This individual can provide detailed insights into how the procurement card program operates, potential risks, existing controls, and any issues or areas of concern. This information is vital for developing a comprehensive understanding of the program and for planning the audit engagement effectively. Actions like comparing card transaction types against policy guidelines, determining cardholder limit exceedances, and developing scope and objectives are important but are typically undertaken after initial risk and control identification.
The Institute of Internal Auditors (IIA) - Practice Guide: Engagement Planning

Comprehensive and Detailed Explanation From Exact Extract:
Although technical specifications, confidentiality, and management approval were in place, the criteria for awarding the tender were not applied consistently. While economic feasibility was the stated criterion, the final selection was based on newest technology. This undermines transparency and equal treatment of bidders, key principles of fair procurement. Option D is therefore correct.

When addressing excessive overtime being paid to employees in an organization's customer service call center, the most relevant techniques for the internal auditor to use would be trend analysis, external benchmarking, and internal benchmarking. Trend analysis helps in identifying patterns over time, which can highlight the causes of excessive overtime. External benchmarking compares the organization's overtime data with industry standards to identify discrepancies. Internal benchmarking compares overtime across different departments or similar call centers within the organization to identify best practices and areas needing improvement. Confirmation is not as relevant in this context as it is primarily used to verify the accuracy of information through direct verification. References:
* The IIA's Practice Guide on Data Analytics.
* The IIA's International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2320 - Analysis and Evaluation.