Complaints based on lack of user knowledge and hardware problems are by far the most frequent according to this chart. Consequently, the company should devote its resources primarily to these issues.

The four essential elements of a contract are an agreement offer and acceptance), consideration, legal capacity of the parties to contract, and a legal objective or purpose A writing is not required to enter into a contract. However, some contracts are not enforceable unless a writing evidences the contract

A cost-of-quality report includes most costs related to quality, specifically the costs of prevention, appraisal, internal failure, and external failure.

Organizational decline has been found to have the following characteristics: greater 7 centralization lack of long-term planning, reduced innovation, scapegoating, resistance to change, high turnover of competent leaders, low morale, nonprioritized downsizing, and conflict. Reversing these characteristics is the key to reversing organizational decline, for example, by encouraging innovation in all aspects of the organization's activities and by redeploying personnel.

A firm may set a cost-based price in each market with a standard markup. In a region or country where costs are high, this strategy may result in prices that are too high to be competitive within the local market.