Free Access IIA.IIA-CIA-Part3.v2023-01-04.q110 Practice Test (Page 10)

Question 41

A financial institution receives frequent and varied email requests from customers for funds to be wired out of their accounts. Which verification activity would best help the institution avoid falling victim to phishing?

A.Reviewing the customer record to verify whether the customer has authorized wire requests from that email address.

B.Reviewing the customer's wire activity to determine whether the request is typical.

C.Calling the customer at the phone number on record to validate the request.

D.Replying to the customer via email to validate the sender and request.

Question 42

If an organization has a high amount of working capital compared to the industry average, which of the following is most likely true?

A.Settlement of short-term obligations may become difficult.

B.Cash may be bed up in items not generating financial value.

C.Collection policies of the organization are ineffective.

D.The organization is efficient in using assets to generate revenue.

Question 43

Which of the following is a result of Implementing on e-commerce system, which relies heavily on electronic data interchange and electronic funds transfer, for purchasing and biting?

A.Higher accounts payable

B.Higher cash flow and treasury balances.

C.Higher accounts receivable.

D.Higher inventory balances

Question 44

While auditing an organization's customer call center, an internal auditor notices that Key performance indicators show a positive trend, despite the fact that there have been increasing customer complaints over the same period. Which of the following audit recommendations would most likely correct the cause of this inconsistency?

A.Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily

B.Review the call center script used by customer service agents to interact with callers, and update the script if necessary.

C.Be-emphasize the importance of call center employees completing a certain number of calls per hour.

D.Retrain call center staff on area processes and common technical issues that they will likely be asked to resolve.

Question 45

Which of the following actions would senior management need to consider as part of new IT guidelines regarding the organization's cybersecurity policies?

A.Expansion of operations into new markets with limited IT access.

B.Growing use of bring your own devices for organizational matters.

C.Hiring new personnel within the IT department for security purposes.

D.Assigning new roles and responsibilities for senior IT management.

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