Free Access IIA.IIA-CIA-Part3.v2025-05-21.q148 Practice Test (Page 14)

Question 61

Which of the following statements is true regarding the resolution of interpersonal conflict?

A.Unrealized expectations can be avoided with open and honest discussion.

B.Reorganization would probably not help ambiguous or overlapping jurisdictions.

C.Deferring action should be used until there is sufficient time to fully deal with the issue.

D.Timely and unambiguous clarification of roles and responsibilities will eliminate most interpersonal conflict.

Question 62

Which of the following standards would be most useful in evaluating the performance of a customer-service group?

A.Employees should maintain a positive attitude when dealing with customers.

B.The average time per customer inquiry should be kept to a minimum.

C.Customer complaints should be processed promptly.

D.All customer inquiries should be answered within seven days of receipt.

Question 63

When initiating international ventures, an organization should consider cultural dimensions in order to prevent misunderstandings. Which of the following does not represent a recognized cultural dimension in a work environment?

A.Self control.

B.Power distance.

C.Masculinity versus femininity.

D.Uncertainty avoidance.

Question 64

A company in the process of analyzing inventory safety stock levels is having difficulty because demand varies widely from one week to the next. However, it has been discovered that demand occurs according to a probability distribution. Which of the following is a stochastic model that the company could use in this situation?

A.Markov process.

B.Linear programming.

C.Regression analysis.

D.Critical path network analysis

Question 65

One of the primary advantages of budgeting is that it:

A.Does not take the place of management and administration.

B.Bases the profit plan on estimates.

C.Is continually adapted to fit changing circumstances.

D.Requires departmental managers to make plans in conjunction with the plans of other interdependent departments.

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Question 61

Question 62

Question 63

Question 64

Question 65

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