Which of the following responsibilities would ordinary fall under the help desk function of an organization?
Correct Answer: A
A help desk function is responsible for providing technical support and maintenance services to end users. This includes troubleshooting issues, production support, and system maintenance rather than managing infrastructure or security architecture. Let's analyze each option: * Option A: Maintenance service items such as production support. * Correct. The help desk primarily provides user support, including: * Troubleshooting software and hardware issues * Resolving technical support requests * Assisting users with system access and operational questions * IIA Reference: Internal auditors assess IT service management, including help desk functions, to ensure efficient IT support and incident response. (IIA GTAG: Auditing IT Service Management) * Option B: Management of infrastructure services, including network management. * Incorrect. Infrastructure services (such as network and server management) fall under IT operations or network administration, not the help desk. * Option C: Physical hosting of mainframes and distributed servers * Incorrect. Hosting and maintaining physical servers is the responsibility of data center operations, not the help desk. * Option D: End-to-end security architecture design. * Incorrect. Security architecture design is handled by the IT security team or cybersecurity department, not the help desk. Thus, the verified answer is A. Maintenance service items such as production support.
Question 47
Organizations use matrix management to accomplish which of the following?
Correct Answer: A
Question 48
The unit selling price of a new entity's product is US $10,000. The buyers are provided with a 2-year warranty that is expected to cost the entity US $250 per unit in the year of the sale and US $750 per unit in the year following the sale. The entity sold 80 units in the first year of operation and 100 units in the second year. Actual payments for warranty claims were US $10,000 and US $65,000 in years one and two, respectively. The amount charged to warranty expense during the second year of operation is:
Correct Answer: D
Under the accrual method, the total estimated warranty costs are charged to operating expense in the year of sale. The total estimated warranty cost per unit is US $1,000$250 +$750). In year two, 100 units were sold, so the warranty expense recognized is US $100,000.
Question 49
Technological uncertainty, subsidy, and spin-offs are usually characteristics of:
Correct Answer: C
Question 50
The bullwhip, or whiplash, effect on inventories begins when retailers face uncertain demand from consumers caused by randomness in buying habits. It can be avoided by:
Correct Answer: D
Sharing information about sales, inventory, pricing, advertising campaigns, and sales forecasts by all functions and organizations in the supply chain moderates demand uncertainty for all parties. The desired results are (1) minimization of inventories held by suppliers, manufacturers, and retailers; (2) avoidance of stock outs; (3) fewer rush orders; and (4) production as needed by retailers.
