Explanation The four phases of the Deming Cycle are Plan, Do, Check, and Act. The Deming Cycle, also known as the PDCA cycle, is a four-step model for continuous improvement of processes, products, or services. The cycle was developed by Dr. W. Edwards Deming, a pioneer of quality management, and is based on the scientific method of problem-solving. The four phases of the Deming Cycle are1: Plan: Identify the problem or opportunity, analyze the root causes, and establish the objectives and measures for improvement. Do: Implement the planned solution, test the results, and collect data for evaluation. Check: Compare the actual results with the expected results, identify the gaps and deviations, and analyze the effectiveness and efficiency of the solution. Act: Take corrective or preventive actions to close the gaps and prevent recurrence, standardize the solution, and communicate and document the lessons learned. The Deming Cycle is a dynamic and iterative process that can be applied to any type of process, product, or service. The cycle helps to ensure that the improvement is based on facts and data, and that the improvement is monitored and evaluated for further improvement. The Deming Cycle is also aligned with the structure and content of ISO 22301, the international standard for business continuity management systems (BCMS). ISO 22301 follows the Plan-Do-Check-Act approach to establish, implement, maintain, and improve a BCMS that enables an organization to prepare for, respond to, and recover from disruptive incidents2. References: PDCA (Plan-Do-Check-Act) Cycle in ISO 9001 Requirements - Advisera ISO 22301:2019 - NQA, page 9
Question 52
Which step in PDCA Cycle maintains communication with key stakeholders?
Correct Answer: B
Question 53
Which review uncover's vulnerability and exposure of the organizational activities to specific types or risk?
Correct Answer: B
Question 54
The collection of corporate information provides evidence on the state of organizational preparedness.
Correct Answer: A
Question 55
Which phase in PDCA cycle assesses the effectiveness of the BCMS against requirements of the business continuity policy?
Correct Answer: C
Explanation The check phase in the PDCA cycle is the phase where the organization monitors, measures, analyzes, and evaluates the performance and effectiveness of the BCMS against the business continuity policy, objectives, and requirements. The check phase involves conducting internal audits, management reviews, and performance evaluations to identify the strengths and weaknesses of the BCMS, as well as the opportunities for improvement. The check phase also involves collecting and analyzing feedback from interested parties, such as customers, suppliers, regulators, and employees, to ensure that the BCMS meets their needs and expectations. The check phase provides the basis for the act phase, where the organization takescorrective actions and preventive actions to address the nonconformities and risks identified in the check phase. References: ISO 22301:2019, Clause 9; ISO 22301 Auditing eBook, Chapter 5.1.
