Whistlekleen is a national dry cleaning and laundry organization with 50 shops. You are conducting an OHSMS surveillance audit of the head office and are sampling health and safety performance monitoring. You find that 80 per cent of incident originate from five shops in the same region. Most of these relate to staff and customer feeling unwell due to breathing in the pungent atmosphere. Some required to be hospitalized. The OHS Manager tells you that these are the oldest shops in the organization. The cleaning equipment emits Volatile Organic Compounds (VOCs) and needs replacing but the organisation cannot afford it at the moment. You raise the following nonconformity against clause 10.2 of ISO 45001. ''The organization failed to act after incidents in the five old shops involving the release of VOCs from laundry operations, which resulted in injury in some instances. The equipment used was not capable of consistently operating to the required level of safety'' Select one of the options which would constitute the most effective corrective action for the nonconformity.
Correct Answer: C
Comprehensive Detailed Explanation along with All ISO 45001 Audit Reference Clause 10.2 of ISO 45001 pertains to Nonconformity and Corrective Action. Organizations are required to evaluate incidents, investigate their causes, and implement effective corrective actions to prevent recurrence. Issue Identified: The incidents in the five old shops are related to VOC emissions from outdated equipment, leading to staff and customer health concerns. This indicates inadequate risk management and failure to act on known safety issues. Analysis of Options: A . Display an emergency phone number. This is a reactive approach and does not address the root cause of the issue, i.e., VOC emissions. It also does not align with ISO 45001's emphasis on preventive measures. B . Evaluate and update the PPE requirements. While PPE is important, relying solely on PPE without addressing the root cause (emission of VOCs) is insufficient. PPE is considered the last line of defense under the hierarchy of controls. C . Reassess the OH&S risks associated with the laundry process in the five old shops. This option aligns with ISO 45001, Clause 8.1.2, and Clause 10.2, as it emphasizes reassessing risks and taking steps to mitigate them. A thorough risk assessment could lead to interim measures such as process improvements or administrative controls until the equipment is replaced. D . Review the current safety procedures. While reviewing safety procedures is useful, it does not address the specific nonconformity related to the equipment's inability to operate safely. Best Action: Reassessing the risks in the five shops (Option C) ensures a comprehensive review of the hazards posed by outdated equipment, leading to appropriate preventive and corrective actions. ISO Reference: Clause 10.2: Requires identifying and addressing nonconformities to prevent recurrence. Clause 8.1.2: Emphasizes the hierarchy of controls and risk assessment as a foundation for mitigating hazards.
Question 7
Out of the following, which is not the Part of PDCA cycle ISO 45001? Select the correct option, and then select Submit.
Correct Answer: C
The PDCA cycle (Plan-Do-Check-Act) is a core framework in ISO 45001 for continual improvement of the OH&S management system. An Environmental Management Program is part of ISO 14001 (Environmental Management System) and not ISO 45001. Analysis of Options: A . Treatment of Risks: Correct. Risk treatment is part of the Plan phase. B . OHSMS Policy: Correct. The policy is developed in the Plan phase. C . Environment Management Program: Incorrect. This is outside the scope of ISO 45001 and relates to ISO 14001. D . Analyzing OHSMS Performance: Correct. Performance analysis is part of the Check phase. ISO Reference: Clause 0.3: PDCA framework in ISO 45001.
Question 8
On behalf of a certification body, you are conducting a combined audit of Shelf-Fit. The organization designs, manufacturing install interiors for retail stores. They employ subcontractors for the installation work. Representing the ISO 45001 audit, you ask the Purchase Manager about the identification of health and safety hazards for contractors on site. Having previously reviewed the hazards list (HZD-21/11 Rev.3), you found that various health and safety hazards were listed but not were associated with contractor working on-site. When you ask about the use of contractors, the response is, ''We know that contractors use chemicals, such as glues, paints and vanishes. We trust them since they know more than we do about the safe handling of such issues''. The auditor made the same enquiry to an accompanying member of the health and safety team and was told that chemical safety had never been a problem with the installation process.
Correct Answer: B,D,G
Major nonconformities are raised when there is a systemic failure to meet ISO 45001 requirements that could lead to significant risks. Analysis of Options: B . Lack of a documented process for controlling outsourced work (8.1.4.3): Major nonconformity. A failure to control outsourced work is a serious systemic issue. C . Failure to include OH&S policy in contractor contracts (5.2.f): Not a major nonconformity. While this is a nonconformity, it is procedural and not critical. D . No hazard assessment for installation works (6.1.2.2): Major nonconformity. A lack of hazard assessment for site-specific tasks is a serious issue. E . Missing safety data sheets for contractor chemicals (8.1.4.2): Not a major nonconformity. While important, this issue does not indicate systemic failure. G . Chemical hazards on installation sites not referenced in the hazard list (6.1.2.2): Major nonconformity. This reflects a failure in hazard identification and risk assessment. H . Internal audit program does not cover installation sites (9.2.2): Not a major nonconformity. This is a gap in auditing scope but does not directly endanger safety. I . Safe use of chemicals left to contractors: Not a major nonconformity. This could be addressed through improved contractor oversight rather than indicating systemic failure. ISO Reference: Clause 8.1.4.3: Control of outsourced processes. Clause 6.1.2.2: Hazard identification and risk assessment. Clause 7.4.1: Communication requirements.
Question 9
You are an audit team leader overseeing the activity of a trainee auditor. Your team has just completed a surveillance audit and is assembling the final report. The trainee has not contributed to a final report before and is clearly struggling with what she should provide to you for inclusion. Which three of her following statements would be appropriate?
Correct Answer: C,E,H
Audit reports should focus on objective evidence, observations, and findings relevant to the management system and the audit process. Personal opinions, unrelated remarks, or derogatory comments are inappropriate. Analysis of Statements: A . The guide was trying to be helpful and would not stop talking during the audit: Incorrect. This is irrelevant to the audit findings or conclusions. B . The Sales Manager was kind and seems to be a nice person: Incorrect. Personal opinions about individuals are not appropriate in audit reports. C . The audit client's objectives for this audit were never realistic. That's why we were unable to complete the audit plan: Correct. This is relevant as it relates to the audit process and highlights challenges in meeting objectives. D . The maintenance team could not replace a lightbulb, let alone an air conditioning unit: Incorrect. This is derogatory and irrelevant to the audit report. E . The OHS Management team were extremely helpful and went out of their way to facilitate access to required records: Correct. This is a valid observation about cooperation during the audit process. F . The OHS Manager disagreed with me in respect of all of the nonconformances I raised. He still does not accept any of them: Incorrect. While disagreements may occur, this statement is overly subjective and not constructive. G . The Production Manager is lucky to have a job as he does not appear to understand how anything works around here: Incorrect. Personal attacks or irrelevant judgments have no place in the report. H . The Sales Manager said he had forgotten the password to the Sales Ordering system and so too had everyone else in his department: Correct. This relates to system access and could indicate a nonconformance or an opportunity for improvement. ISO Reference: ISO 19011:2018, Clause 6.7: Reporting audit results.
Question 10
A trainee audit team leader Is being coached by an experienced audit team leader prior to carrying out his first Stage 2 certification audit in the team leader role. They are discussing the typical contents of audit reports and the experienced audit team leader is keen to ensure the trainee understands what such reports should contain. Which three of the trainee's responses are incorrect?
Correct Answer: A,F,H
Audit reports should provide a clear summary of the audit process, findings, and conclusions based on the defined scope, objectives, and criteria. They do not include administrative details (e.g., invoices) or operational aspects (e.g., corrective action plans). Analysis of Options: A : A copy of the certification body invoice for the audit: Incorrect. Invoices are unrelated to the content of audit reports and are handled separately. B : A reference to the audit criteria used: Correct. Audit criteria (e.g., ISO 45001 standards) must be included in the report to define the basis for the audit. C : A statement of the audit objectives: Correct. The report must outline the objectives to ensure clarity on the purpose of the audit. D : Audit findings and any related evidence: Correct. Findings and evidence are essential to support conclusions and recommendations. E : Confirmation of the audit scope: Correct. The scope defines the boundaries of the audit and must be documented in the report. F : Contact details for all members of the audit team: Incorrect. Personal contact details are unnecessary and not typically included in reports. G : The audit conclusions reached: Correct. Conclusions summarize the outcomes of the audit, such as conformity, nonconformities, or recommendations. H: A corrective action plan that addresses the identified nonconformities: Incorrect. Corrective action plans are the auditee's responsibility and not included in the audit report. ISO Reference: ISO 19011:2018, Clause 6.7.3: Content of audit reports.
