Online Access Free ISO-9001-Lead-Auditor Practice Test

Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company ' s production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
" The scope of the QMS includes all activities related to food processing. " Leslie established a quality policy and presented it to the team for review before top management approval.
Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
In scenario 2, the team determined the QMS scope by taking into account only the requirements of top management. Is this compliant with ISO 9001?

• A.No, the QMS scope must be determined by considering the needs and expectations of relevant interested parties.
• B.Yes, ISO 9001 does not specify whether any interested party should be considered when determining QMS scope.
• C.No, the QMS scope must take into account only those directly involved in QMS implementation.
• D.Yes, as long as the top management defines the scope, it meets ISO 9001 requirements.

During an ISO 9001 audit of an electric cable manufacturer, you are reviewing the customer file for XYZ Construction in the Sales Department. This contract specifies that the installation configuration of the cable runs should meet national fire safety standards for Category A. You ask to see the test results for the specified configuration but are told that they are not available as they have never produced Category A cable before.
When interviewing the Technical Director, you ask about the tests for XYZ Construction. He advises that the order was never reviewed technically but shows you test results that satisfy Category B, which is less stringent.
You discover that he had a meeting with the customer to request approval of a Category B configuration. He provided the minutes of a meeting at which the customer agreed to accept the new test results subject to an agreed discount on the contract price.
Select the two statements for which there is evidence of a non-conformity to ISO 9001.

• A.The organisation did not determine the intended use of the cables.
• B.The order from XYZ Construction was not reviewed.
• C.Cable runs for Category B do not meet national fire safety standards.
• D.The organisation accepted an order without confirming its ability to meet customer requirements.
• E.Test results for Category A cable runs were not documented.
• F.XYZ Construction did not reissue the order for Category B cables.

What type of audit evidence are policies and guidelines?

• A.Documentary evidence.
• B.Confirmative evidence.
• C.Technical evidence.

During a second-party audit, the auditor examines the records that are available for the external provider, ABC Forgings, to whom manufacturing has recently been outsourced.
There are standard external provider checklists for three competitors for the contract and there are inspection records from the trial manufacturing batches produced by ABC Forgings. There is no documented evidence of the criteria used to confirm the appointment of ABC Forgings, and no contract or terms and conditions.
Ongoing monitoring indicates that external provider performance is satisfactory, but no documented information has been retained.
Select two options for the evidence which demonstrates a nonconformity with clause 8.4 of ISO 9001.

• A.The auditee trusted the external provider because of a long-standing relationship with them.
• B.The external provider asked for the contract details to be verbal only.
• C.The auditee required the outsourced products on an urgent basis before the completion of the paperwork.
• D.The auditee did not retain documentation on the selection and evaluation of the external provider.
• E.There was no documentation which provided evidence of any monitoring of the external provider.
• F.There were no receipt inspection records of the incoming materials.

(Which one of the following characteristics of documented information does not need to demonstrate conformity to the requirements of clause 7.5 of ISO 9001?)

• A.Under change control
• B.Retrievable
• C.Identifiable
• D.Translatable to other languages