Online Access Free ISO-9001-Lead-Auditor Practice Test

What is reliability in the context of service quality?

• A.Ensuring service costs remain low
• B.Ability to offer safe services
• C.Providing the promised services correctly and dependably
• D.Readiness and goodwill in providing services

Which one of the following options is the definition of the context of an organisation?

• A.Complexity of internal and external issues that can have an effect on an organisation's approach to developing and achieving its purpose.
• B.Comparison of internal and external issues that can have an effect on an organisation's desire to achieve its objectives.
• C.Combination of internal and external issues that can have an effect on an organisation's approach to developing and achieving its objectives.
• D.Coordination of internal and external issues that can have a positive or negative effect on an organisation's success.

In the context of a third-party management system certification audit, which two of the following statements are correct?

• A.The Stage 2 audit must be conducted by auditors who have never worked for the auditee
• B.A Stage 2 audit evaluates how efficiently the organisation is implementing its management system
• C.The purpose of a Stage 2 audit is to certify an organisation to ISO 9001.
• D.The Stage 2 audit should include an opening meeting at the start of the audit and a closing meeting at the conclusion of the audit.
• E.The Stage 2 audit cannot include remote access to electronic site(s) that contain information relevant to the audit of the management system.
• F.The purpose of a Stage 2 audit is to evaluate the implementation of the auditee's management system.

One of the conflict resolution techniques is toning down. How is the conflict managed in that case?

• A.Following negotiations, each party makes concessions in order to reach a common agreement.
• B.The points of agreement are emphasized and the points of disagreement are put into perspective.
• C.The audit team leader uses their authority to solve the conflict.

Takitup is a small fabrication organisation that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit covers the organisation's improvement actions and the auditor asks to see the most recent management review meeting minutes.
The auditor finds that the management review report records that none of the improvement actions set by the previous review has been realised for a second time. A new Quality Manager has been brought in at the middle management level to rectify the situation as the organisation is concerned that it might lose its certification.
Select three options that would provide evidence of conformance with clause 10.3 of ISO 9001.

• A.An increase in the number of quality staff.
• B.A quality objective to achieve lower reject rates by quality control.
• C.The certification body auditor reporting fewer nonconformities.
• D.Removing expensive external providers from the database.
• E.Considering results from the analysis of the effectiveness of corrective actions to determine improvement opportunities.
• F.Automate the fabrication process to increase profitability.
• G.An enhanced customer satisfaction survey score than in the previous year.
• H.Outsource more processes to external providers