Online Access Free ISO-9001-Lead-Auditor Practice Test

ABC is a fast food shop that receives orders by phone or the internet. The normal menu includes 15 different types of hamburgers; however, in the last two days, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.
You are performing a third-party audit of ABC; you observed that the menu offering food on the website is still the normal one, with 15 different hamburgers. During a 30-minute period, you observed several customers reluctantly accepting other than the hamburger they preferred. You decided to raise the following nonconformity as follows:
"There is evidence that ABC has not reviewed the ability to provide customers the offered products".
The restaurant manager does not accept the nonconformity. She says that ABC had an extensive training programme for all personnel, which you have already seen when auditing Human Resources. This shortage of some hamburgers cannot be considered a management system failure.
Which one would be your answer from the following options?

• A.I will raise it as a major nonconformity and, therefore, cannot recommend certification of the quality management system.
• B.I will maintain it open, and I will see what the Certification Body thinks about it.
• C.I will raise it as a minor nonconformity; you have the option to appeal to our Certification Body.
• D.You are right, it is not a system failure. I will change the nonconformity to a recommendation, but it will be audited carefully next time.

Select one of the options that best describes the purpose of conducting a document review:

• A.To confirm the conformity of the system, where documented, with audit criteria and to gather information to support the audit findings.
• B.To detect any nonconformity of the system, if documented, with audit criteria and to identify information to support the audit plan.
• C.To decide about the conformity of the documented system with audit standards and to gather findings to support the audit process.
• D.To reveal whether the documented system is nonconforming with audit criteria and to gather evidence to support the audit report.
• E.To establish nonconformity in the documented system with audit criteria and to gather information to compile the audit report.
• F.To determine the conformity of the system, as far as documented, with audit criteria and to gather information to support the audit activities.

Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing." Leslie established a quality policy and presented it to the team for review before top management approval
. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
Which of the following indicates that Bell has defined its quality objectives?

• A.Assigning responsibilities for QMS roles
• B.Establishing a new strategy for handling customer complaints and requests
• C.Implementing a QMS to increase efficiency in the manufacturing process and customer satisfaction
• D.Establishing a QMS implementation team of middle managers from various departments

You, as auditor, are in dialogue with the quality lead and managing director of a small business that supplies specialist laboratory equipment and furniture.
You: "I'd like to look at how you manage change in the organisation. What changes have you made as a business, say, over the last 12 months?" Auditee: "We have made some strategic changes, the main one being that we no longer manufacture our own products in house." You: "That sounds like quite a significant change. What has been the impact of that?" Auditee: "We now mainly sell other manufacturers' products, under their brand names, and have outsourced manufacture of our own brand products to one of our suppliers. Unfortunately, we had to make six members of our staff redundant. This represents about 20% of our workforce, so this has been quite a challenging time." You: "I'm sure. What were the reasons for making the change?" Auditee: "Our manufacturing section was a small operation, and we struggled to cope with fluctuations in demand. During busy periods, we found it hard to meet lead times, and in quiet periods we had staff with little to do. This was having an impact on customer satisfaction and meant we had to charge premium prices that made our product uncompetitive." You: "How did you go about the change?" The auditor asks to speak to the purchasing manager about the selection of the subcontractor to manufacture the company's own brand products.
You: "How did you choose a supplier to manufacture your products?"
Auditee: "We have had a long-term relationship with a supplier ABC Ltd - we gave them our design drawings, got them to complete a supplier questionnaire and run a couple of trial batches for us. We were happy with the result and we have used them ever since." ISO 9001:2015, clause 8.4.1 outlines situations when controls need to be applied to externally provided processes, products and services. Which one of the following situations is applicable to this scenario?

• A.Raw materials from external providers are intended for incorporation into the organisation's own products.
• B.A process or part of a process is provided by an external provider as a result of a decision by the organisation.
• C.Products and services are provided directly to the customer(s) by external providers on behalf of the organisation.
• D.Products and services for which the customer(s) supplies materials

Will the auditee be subject to an audit follow-up if a minor nonconformity has been reported by the audit team leader in the audit conclusions?

• A.No, the audit team should suggest a recommendation only, in which it suggests an adequate corrective action for the nonconformity
• B.No, the auditee will be subject to an audit follow-up only if a major nonconformity is detected
• C.Yes, there should be an audit follow-up regardless of the type of nonconformities that are detected during the audit