Online Access Free ISO-IEC-20000-Foundation Practice Test

What is the purpose of information security controls?

• A.To address identified information security risks
• B.To enforce the information security policy
• C.To control access to the services
• D.To monitor information security incidents

When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

• A.Resource management
• B.Service level management
• C.Supplier management
• D.Service availability management

How should service requests be handled according to ISO/IEC 20000-17?

• A.Record, classify, escalate, close
• B.Record, prioritize, resolve, close
• C.Prioritize, escalate, resolve, close
• D.Record, prioritize, fulfill, close

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

• A.A list of service level targets agreed with the customers
• B.A contract agreed with the customers
• C.A list of service level targets agreed with the service provider organization
• D.A contract agreed with the service provider organization

What is the relationship between ITIL and ISO/IEC 20000?

• A.They have similar management systems
• B.ISO/IEC 20000 is based on ITIL
• C.They are aligned
• D.Both use the same Plan-Do-Check-Act methodology