Online Access Free ISO-IEC-20000-Foundation Practice Test

During an audit, what is an observation?

• A.A finding against an area which is NOT in the scope of the standard
• B.A conformity where there is an opportunity for improvement
• C.A recommendation that has to be actioned
• D.A non-fulfillment of a requirement

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

• A.The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
• B.They don't relate
• C.The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
• D.The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

What is the objective of service continuity management?

• A.To ensure that service continuity plans are tested in accordance with business needs
• B.To ensure that potential service continuity issues are predicted and preventive action taken
• C.To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
• D.To ensure that service continuity requirements are fully defined and agreed in service level agreements

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

• A.All service management staf shall be qualified to at least ITIL Foundation level
• B.The competencies required for service management roles shall be determined
• C.Appropriate service management staff training records shall be maintained
• D.All service management personnel shall be aware of their contribution to service management objectives

What should be done to handle risks and opportunities?

• A.Avoid, reduce, and transfer
• B.Record, classify, fulfill, and close
• C.Plan, do, check, and act using Deming's cycle
• D.Determine, document, and plan actions