Online Access Free ISO20KF Practice Test

Which processes should the Plan, Do, Check, Act methodology be applied to?

• A.the Requirements for a Management System process
• B.all of the processes in scope of ISO/IEC 20000
• C.those that support business critical services
• D.the Planning & Implementing Service Management process

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

• A.Appropriate records of education, training, skills and experience need to be maintained.
• B.Personnel should all have a relevant Security training according to ISO/IEC 27002.
• C.Employees should have at least a relevantbachelors degree.
• D.At least two employees should be suitably trained for each role.

Security controls shall be documented. What will the controls be related to?

• A.services
• B.locations
• C.staff
• D.risks

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

• A.a major Incident
• B.an identified Problem
• C.a Service Level Agreement failure
• D.a formal closure of services

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

• A.quarterly
• B.monthly
• C.annually
• D.only when there is a businessneed to change the service