Online Access Free ITIL-4-BRM Practice Test

Which BEST describes the service relationship journey?

• A.The actions that service consumers undertake to be able to use a provider's services
• B.The actions that a service provider undertakes to build a relationship with service consumers
• C.The experience consumers have as a result of service interactions with a service provider
• D.The steps a service consumer and a service provider undertake together to co-create value

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

• A.Assessment of the organization's culture
• B.Organization's strategy
• C.Business relationship principles
• D.Service portfolio

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools

• A.1 and 2
• B.3 and 4
• C.1 and 4
• D.2 and 3

Which is NOT an input to the 'Managing business relationship journeys' process?

• A.Training materials
• B.Business relationship models
• C.Service portfolio
• D.Roles and responsibilities

Which of the following describes a value stream?

• A.Asset of organizational resources designed for performing work or accomplishing an objective
• B.A set of steps undertaken to create and deliver products and services
• C.An operating model which defines the main activities required to respond to demand and facilitate value realization
• D.A model that defines the key aspects of a relationship journey for a set of business stakeholders