Online Access Free ITIL-4-DITS Practice Test

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

• A.Erosion
• B.Concurrence
• C.Synergism
• D.Cannibalism

How frequently should an organization generate and manage its strategy?

• A.Continually
• B.Annually
• C.Once, and never again
• D.Every three months

An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?

• A.Correlating usage and support data with environmental factors
• B.Using data obtained from digital communication channels
• C.Using data obtained from direct distribution channels
• D.Avoiding the use of subjective factors such as informal feedback

Which is an example of industry disruption?

• A.An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• B.A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
• C.A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
• D.A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

• A.Adjust competitive prices for the market and competition
• B.Adopt a short-term increase in the pricing and margins
• C.Establish long-term contracts with fixed prices to help secure future income
• D.Ensure service costs are clear to the consumers to help regulate prices