Online Access Free ITIL-4-Foundation Practice Test

Which statement about a continual improvement register (CIR)' is TRUE?

• A.Used to help plan changes, assist in communication avoid conflicts and assign resources
• B.Used to provide a formal description of one or more services designed to address the needs of a target consumer group
• C.Used to track and manage improvement ideas from identification through to final action
• D.Used to select the right method, model or technique for identifying improvements

Which of the following is a necessity to a successful service level agreement (SLAs)?

• A.The language and terms used in the SLA should be commonly understood by all parties
• B.Vague targets, such as those related to user experience should be avoided
• C.In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next
• D.Base the SLA on system-based metrics that are useful to the service provider

Which is a financially valuable component that can contribute to the delivery of a service?

• A.IT asset
• B.Sponsor
• C.Service offering
• D.Configuration item

Which is part of the value proposition of a service?

• A.Outputs of the service received by the consumer
• B.Risks imposed on the consumer by the service
• C.Costs imposed on the consumer by the service
• D.Costs removed from the consumer by the service

Which of the following statements about 'outcomes' is TRUE?

• A.The level of expenses regarding a technology for a service is defined by an outcome
• B.An outcome depends on at least one output to deliver a result
• C.Outcomes provide assurance to stakeholders regarding the performance of a service
• D.The delivery of products to a stakeholder is enabled by outcomes