Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 43)

Which is a supplier category?

A.Customer

B.Commodity

C.Technical

D.Resource

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A.Service configuration management

B.Service level management

C.Continual improvement

D.Relationship management

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

Which practice forms a link between the service provider and the users of services?

A.Service level management

B.Problem management

C.Service desk

D.Change enablement

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A.Feedback should be reduced for large improvements as it is unlikely that circumstances will change

B.Each iteration should be designed before starting the initiative and implemented without feedback

C.Feedback should only be taken into account when one iteration fails to meet its objective

D.Each iteration should be continually re-evaluated based on feedback

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