Online Access Free ITIL-4-Specialist-Create-Deliver-and-Support Practice Test

An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?

• A.Introducing continuous integration and deployment
• B.Engaging with a supplier to outsource tasks
• C.Increasing the number of test specialists
• D.Reducing the charges for less busy periods

How should roles and competencies be managed to adapt to rapid technological changes and market demands?

• A.By creating career paths dedicated to single technologies
• B.By focusing on increasing employees' technical experience
• C.By making it easier for employees to focus on one role
• D.By continually adapting roles to evolving organizational requirements

Which statement about collaboration is CORRECT?

• A.Collaboration should be used instead of swarming or
• B.Collaboration focuses on the organization's goals
• C.Collaboration is most useful for standardized work
• D.Collaboration can be enforced by aligning metrics between teams

An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

• A.Advanced analytics
• B.Inventory and discovery of IT assets
• C.Flexible workflow automation
• D.High availability and security

What is the goal of the 'shift-left' approach?

• A.Repositioning tasks to earlier stages in the process to boost workflow efficiency
• B.Integrating multiple suppliers in a value stream for effective service management
• C.Automating repetitive processes using robots and AI
• D.Implementing Agile practices for continuous software development