Online Access Free ITIL-4-Transition Practice Test

An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

• A.Shift left
• B.Value stream mapping
• C.An agile approach
• D.Workforce planning

A good way to apply the ITIL guiding principle "keep it simple and practical" is to:

• A.Adopt a practice which is easy to follow
• B.Re-use nothing from the current state
• C.Understand that fast does not mean incomplete
• D.Communicate so that the audience will hear

Which practice guarantees that users have a range of access channels to choose from to report problems?

• A.Incident management
• B.Change enablement
• C.Service level management
• D.Service desk

Which is an example of a digital organization?

• A.An organization which has undergone an IT transformation
• B.An organization which uses IT to support its operational processes
• C.An organization which uses IT to change its strategic direction
• D.An organization which uses IT to improve its 'service desk' practice

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

• A.Running safe to fail experiments that provide learning opportunities
• B.Implementing CI/CD toots to deploy software quickly
• C.Adopting Kanban boards to visualise the flow of work across software development teams
• D.Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized