Online Access Free ITIL-4-Transition Practice Test

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

• A.Perform ad-hoc service reviews and produce reports of service outputs
• B.Produce service level reports and an analysis of the cost and risks of service delivery
• C.Work together to identify methods of checking service value and check that value propositions are still valid
• D.Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

• A.Introducing a push system
• B.Limiting work-in-progress
• C.Clarifying definition of done'
• D.Increasing batch sizes

A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan

• A.Adopt the user's point of view of using the chair
• B.Ask the user to communicate their needs for the chair
• C.Decide for the user what is important for the chair
• D.Ask the user to provide feedback on a prototype of the chair

What ensures that service providers and service consumers continue to create value together?

• A.Service offerings
• B.Service consumption
• C.Service relationship management
• D.Service level management

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

• A.Site reliability engineering
• B.DevOps
• C.Lean OK
• D.Safety culture