Online Access Free ITIL-5-Foundation Practice Test

What is the main purpose of collecting feedback during digital product development?

• A.To limit information sharing to senior management to avoid confusion
• B.To reduce stakeholder involvement to minimize complexity
• C.To record the final project results after completion
• D.To ensure that improvement efforts stay aligned with changing priorities

What BEST describes the concept of utility ?

• A.The functionality offered by a product or service to meet a particular need
• B.The assurance that a product or service will meet agreed requirements
• C.The functional and emotional interactions with a service and provider as perceived by a stakeholder
• D.The assurance that helps determine whether a service is fit for use

Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

• A.Discover
• B.Acquire
• C.Build
• D.Design

Which lifecycle management activity is responsible for resolving incidents?

• A.Support
• B.Operate
• C.Design
• D.Transition

Which is NOT one of the four categories of service level metrics?

• A.Governance
• B.Warranty
• C.Utility
• D.Sustainability