Online Access Free ITIL-Foundation Practice Test

Which of the following is NOT an objective of service transition?

• A.To provide quality knowledge and information about services and service assets
• B.To provide training and certification in project management
• C.To plan and manage the capacity and resource requirements to manage a release
• D.To ensure that a service can be managed, operated and supported

What are underpinning contracts used to document?

• A.The provision of goods and services by third party suppliers
• B.Service levels that have been agreed between the internal service provider and their customer
• C.The provision of IT services or business services by a service provider
• D.Metrics and critical success factors (CSFs) for internal support teams

In which document would you expect to see an overview of actual service achievements against targets?

• A.Operational level agreement (OLA)
• B.Capacity plan
• C.SLA monitoring chart (SLAM)
• D.Service level agreement (SLA)

Which process is responsible for providing the rights to use an IT service?

• A.Access management
• B.Change management
• C.Request fulfillment
• D.Incident management

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

• A.Service transition
• B.Service design
• C.Service strategy
• D.Service operation