Online Access Free ITIL-Foundation Practice Test

Why is ITIL successful?

• A.It can be fully implemented in 30 days
• B.It makes technology architecture easy to design
• C.Its practices are applicable to any IT organisation
• D.It always guarantees cost savings

Which is an objective of event management?

• A.To minimize the impact of incidents due to service failures that cannot be prevented
• B.To provided a channel for users to receive standard services that they are expecting
• C.To detect changes of state that have significance for management of an IT service
• D.To maintain user satisfaction with the quality of IT services

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

• A.1, 2 and 3 only
• B.2, 3 and 4 only
• C.1, 2 and 4 only
• D.1, 3 and 4 only

. Which is the CORRECT description of an outcome?

• A.The design and development of the activities that make up a process or IT service
• B.The result of carrying out an activity, following a process, or delivering an IT service
• C.The inputs that trigger an action for an activity, process or IT service
• D.The prediction of the future demand requirements for an activity, process or IT service

Where should all master copies of controlled software and documentation be stored?

• A.In the definitive security library
• B.In the definitive media library
• C.In the definitive software library
• D.In the definitive production library