Online Access Free ITIL Practice Test

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

• A.Information security management
• B.Monitoring and event management
• C.Change control
• D.Incident management

Which is considered by the 'partners and suppliers' dimension?

• A.Defining controls and procedures
• B.Working with an integrator to manage relationships
• C.Using formal roles and responsibilities
• D.Using artificial intelligence

Which is an important principle of communication in service operation?

• A.Meetings are always the best method of communication
• B.It has an intended purpose or a resultant action
  D18912E1457D5D1DDCBD40AB3BF70D5D
• C.Information should always be communicated
• D.It is stored in the configuration management system

Which describes the utility of a service?

• A.A service that increases constraints on the consumer
• B.A service that meets its service level targets
• C.A service that is fit for use
• D.A service that supports the performance of the consumer

Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term

• A.2 and 3
• B.1 and 2
• C.1 and 4
• D.3 and 4