A.The Configuration Management System is part of the Known Error Data Base

B.The Service Knowledge Management System is part of the Configuration Management System

C.The Configuration Management System is part of the Configuration Management Database

D.The Configuration Management System is part of the Service Knowledge Management system

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)

A.They describes how the service performs.

B.They consist of several outcomes.

C.They contribute to the achievement of outcomes

D.They capture customer demand for services

A.Creating a baseline

B.Reviewing measurable improvements

C.Implementing service and process improvements

D.Defining measurable targets

A.All of the above

B.1 and 3 only

C.1 and 2 only

D.2 and 3 only