Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 50)

Question 241

Which practice recommends the use of event-based surveys to gather feedback from customers?

A.Change enablement

B.Service level management

C.Problem management

D.Service request management

Question 242

Which is the definition of an IT asset?

A.Any financially valuable component that contributes to a service

B.Any request from a user that is a normal part of service delivery

C.Any component that needs to be managed to deliver a service

D.Any change of state that has significance for the management of a service

Question 243

Understanding the level of risk during and after change and providing confidence in the degree of compliance withgovernance requirements during change are both ways of adding business value through which part of the service lifecycle?

A.Risk Management

B.Service Transition

C.Availability Management

D.IT Service Continuity Management

Question 244

What is required by all service desk staff?

A.Knowledge of telephony technology

B.Demonstration of emotional intelligence

C.Root cause analysis skills

D.Excellent technical knowledge

Question 245

Which is an external input to the service value chain?

A.An overall plan

B.Customer requirements

C.The 'improve' value chain activity

D.Feedback loops

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Question 241

Question 242

Question 243

Question 244

Question 245

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