Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 54)

Question 261

What should a service always deliver to customers?

A.Applications

B.Value

C.Resources

D.Infrastructure

Question 262

Which is an objective of the design coordination process?

A.To ensure service design packages are handed over to service transition

B.TO document the initial structure and relationship between services and customers

C.TO handover new service level requirements to the service level management process

D.To ensure that all changes are assessed for their impact on service designs

Question 263

In which step of the 'continual improvement model' is an improvement plan implemented?

A.What is the vision?

B.Did we get there?

C.Take action

D.How do we get there?

Question 264

Which process is responsible for ensuring that appropriate testing takes place?

A.Release and deployment management

B.Knowledge management

C.Service asset and configuration management

D.Service level management

Question 265

Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"?

A.Service Strategy

B.Service Operation

C.Service Design

D.Service Transition

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Question 261

Question 262

Question 263

Question 264

Question 265

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