Question 266
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
Question 267
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Question 268
Which practice provides a communications point for users to report operational issues, queries and requests?
Question 269
Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?
Question 270
Which process is responsible for monitoring an IT service and detecting when the performance drops below acceptable limits?