Free Access ITIL.ITIL4-DPI.v2025-11-12.q14 Practice Test (Page 2)

Question 1

A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?

A.Identify tools that will be used to develop and deploy the service

B.Identify practices that will be used to create and manage the service

C.Identify utility and warranty requirements for the service

D.Identify and involve stakeholders in the service

Question 2

A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?

A.Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

B.Establish office hours where staff are encouraged to visit without appointments and discuss their concerns

C.Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

D.Publish a printed weekly newsletter that clearly and consistently communicates change

Question 3

An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?

A.A significant number of user interface improvements implemented over the next six months

B.User satisfaction with the application measured in a monthly survey increases by 30% over the next six months

C.Customer satisfaction with the application measured by using net promoter score increases by 5% each year

D.Usability of the application evaluated by the application manager improves from "poor" to "good" over the next six months

Question 4

A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?

A.Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements

B.Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements

C.Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders

D.Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources

Question 5

A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

A.Average number of storage access failures per month

B.Increase profit by launching new wi-fi services into new geographic markets

C.Achieve a 10% increase in service requests fulfilled in the target time

D.Design and implement new infrastructure by the end of quarter 2

Latest Upload: 125Salesforce.MCE-Admn-201.v2025-11-12.q57; 147Salesforce.Marketing-Cloud-Account-Engagement-Specialist.v2025-11-12.q194; 117ITIL.ITIL4-DPI.v2025-11-12.q14; 123RUCKUS.RCWA.v2025-11-12.q49; 136Alibaba.SAE-C01.v2025-11-11.q58; 154Salesforce.Manufacturing-Cloud-Professional.v2025-11-10.q130; 134CIPS.L5M10.v2025-11-10.q31; 153NMLS.MLO.v2025-11-10.q87; 169ACFE.CFE-Fraud-Prevention-and-Deterrence.v2025-11-07.q135; 197Tableau.TDA-C01.v2025-11-06.q151

Question 1

Question 2

Question 3

Question 4

Question 5

Download PDF File