Online Access Free ITILF Practice Test

Which of the following identifies the purpose of service transition planning and support?

• A.Ensure that all service transitions are properly authorized
• B.To define testing scripts to ensure service transitions are unlikely to ever fail
• C.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
• D.Provide overall planning for service transitions and co-ordinate the resources they require

Which of the following would NOT be contained in a release policy?

• A.Entry and exit criteria of the release into testing
• B.Roles and responsibilities for the release
• C.The risk register for the release
• D.Naming and numbering conventions

With which process is problem management likely to share categorization and impact coding systems?

• A.Capacity management
• B.Incident management
• C.Service asset and configuration management
• D.IT service continuity management

Which Functions are included in IT operations management?

• A.Facilities management and release management
• B.Technical management and change management
• C.Network management and application management
• D.IT operations control and facilities management

Which is responsible for the production of the service design package (SDP)?

• A.Service catalogue management
• B.Service portfolio management
• C.Service design
• D.Design coordination