Online Access Free ITILF Practice Test

What are the two MAJOR activities in problem management?

• A.Proactive and reactive
• B.Resource and proactive
• C.Technical and service
• D.Reactive and technical

Which of the following should be documented in an incident model?
1 . Details of the service level agreement (SLA) pertaining to the incident
2 . Chronological order of steps to resolve the incident

• A.2 only
• B.1 only
• C.Both of the above
• D.Neither of the above

Which of the following identifies the purpose of service transition planning and support?

• A.Ensure that all service transitions are properly authorized
• B.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
• C.To define testing scripts to ensure service transitions are unlikely to ever fail
• D.Provide overall planning for service transitions and co-ordinate the resources they require

Which one of the following would NOT be defined as part of every process?

• A.Roles
• B.Metrics
• C.Inputs and outputs
• D.Functions

Which one of the following functions would be responsible for the management of a data centre?

• A.Application management
• B.Service desk
• C.Facilities management
• D.Technical management