Online Access Free ITILF Practice Test

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

• A.All of the above
• B.2 and 3 only
• C.1 and 3 only
• D.1 and 2 only

Which function or process would provide staff to monitor events in an operations bridge?

• A.Applications management
• B.IT operations management
• C.Request fulfilment
• D.Technical management

Which process is responsible for low risk, frequently occurring, low cost changes?

• A.Request fulfilment
• B.Release and deployment management
• C.Incident management
• D.Demand management

Which process is responsible for ensuring that appropriate testing takes place?

• A.Service level management
• B.Release and deployment management
• C.Knowledge management
• D.Service asset and configuration management

What processes represent the scope of financial management for IT services?

• A.Budgeting, costing and charging
• B.Budgeting, accounting and charging
• C.Charging, accounting and billing
• D.Cost models and invoicing