Online Access Free ITILFND Practice Test

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

• A.Regulators
• B.Stakeholders
• C.Accreditors
• D.Employers

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

• A.Service operation
• B.Service configuration
• C.Service design
• D.Service transition

Which of the following identifies the purpose of design coordination?

• A.Provide a single point of control for all activities and processes within the service design stage of the lifecycle
• B.Ensuring all service designs have availability designed into them
• C.Designing of all the links between every service design process and all other processes in the service lifecycle
• D.Control of all supplier relationships from design right through to the production environment

What is defined as "any change of state that has significance for the management of an IT service"?

• A.An event
• B.A problem
• C.A request for change
• D.An incident

Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

• A.1 and 3 only
• B.All of the above
• C.1 and 2 only
• D.2 and 3 only