Online Access Free ITILFND Practice Test

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Customer services
• B.Business services
• C.Supporting services
• D.Component services

Which one of the following functions would be responsible for the management of a data centre?

• A.Facilities management
• B.Application management
• C.Service desk
• D.Technical management

Which is responsible for the production of the service design package (SDP)?

• A.Design coordination
• B.Service catalogue management
• C.Service design
• D.Service portfolio management

What is the CORRECT definition of service management?

• A.A set of specialised assets for transitioning services into the live operational environment
• B.A set of specialised organisational capabilities for delivering value to customers in the form of services
• C.A group of events that meet the demand from customers for services that they receive
• D.A group of people that manages services to fulfil the needs of users and customers

Which ITIL process is used to restore normal service operation as quickly as possible?

• A.Incident management
• B.Availability management
• C.Service level management
• D.Problem management