Online Access Free ITILFND Practice Test

Which process is responsible for sourcing and delivering components of requested standard services?

• A.Service desk
• B.Request fulfilment
• C.Service portfolio management
• D.IT finance

The BEST description of an incident is:

• A.Any disruption to service whether planned or unplanned
• B.Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
• C.An unplanned interruption to service or a reduction in the quality of service
• D.An unplanned disruption of service unless there is a backup to that service

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

• A.Service level management
• B.Availability management
• C.Business relationship management
• D.Change management

What is a characteristic of a process?

• A.It does not react to a specific trigger
• B.It requires a specific tool
• C.It is performance driven and measurable
• D.It provides generic technical skills and resources

What is the result of carrying out an activity, following a process or delivering an IT service known as?

• A.Outcome
• B.Incident
• C.Change
• D.Problem