Online Access Free ITILFND_V4 Practice Test

Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

• A.Incident management
• B.Change enablement
• C.Service desk
• D.Service request management

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

• A.Optimize and automate
• B.Focus on value
• C.Start where you are
• D.Think and work holistically

Which service request management decisions require that policies are established?

• A.Deciding when workarounds should be used
• B.Deciding how to handle service requests where the steps are unknown
• C.Deciding how degradations of service are resolved
• D.Deciding which service requests require approval

Which is an activity of 'problem identification'?

• A.Establishing potential permanent solutions
• B.Analyzing information from software developers
• C.Establishing problem workarounds
• D.Analyzing the cause of problems

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

• A.Understanding the customer's perception of value
• B.The ability to discover and respond to failure earlier
• C.Understanding the current state and identifying what can be reused
• D.Standardization of practices and services