Online Access Free ITILFND_V4 Practice Test

Which is a way of applying the guiding principle 'focus on value'?

• A.Comprehending the whole, but doing something
• B.Doing fewer things, but doing them better
• C.Understanding how service consumers use services
• D.Recognizing the complexity of systems

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

• A.services
• B.outcomes
• C.relationships
• D.organizations

What is CORRECT about service request management?

• A.Service requests can be used to restore service
• B.Compliments can be handled as service requests
• C.Complex service request procedures should be avoided
• D.A new procedure is required for each new service request

What may form part of a service request procedure?

• A.The timescale for restoration of service
• B.The method of diagnosing the cause
• C.Authorization in accordance with a security policy
• D.Escalation to the appropriate change authority

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

• A.Requests
• B.Events
• C.Problems
• D.Incidents