Online Access Free ITILFNDv4 Practice Test

Which service value chain activity relates with buying new products?

• A.Plan
• B.Improve
• C.Engage
• D.Obtain/build

For which purpose would the continual improvement practice use a SWOT analysis?

• A.Defining the future desired state
• B.Tracking and managing ideas
• C.Ensuring everyone actively participates
• D.Understanding the current state

Which statement about the 'optimize and automate' guiding principle is CORRECT?

• A.Technology eliminates the need for human intervention
• B.Automation frees human resources for more complex activities
• C.Activities should be automated before they are optimized
• D.Automation is best applied to non-standard tasks

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

• A.Relationship management
• B.Release management
• C.Change enablement
• D.Monitoring and event management

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

• A.Define measurable targets
• B.Perform baseline assessments
• C.Execute improvement actions
• D.Evaluate measurements and metrics