Online Access Free Information-Technology-Management Practice Test

What is an example of a knowledge factor used for authentication?

• A.ID card
• B.Security token
• C.Fingerprint
• D.Password

Which step involves validating a user's identity before allowing access to a system or resource?

• A.Authorization
• B.Authentication
• C.Confidentiality
• D.Accounting

How can chief information officers use digital tools to actively engage stakeholders?

• A.By focusing on documents that encourage stakeholder participation and input
• B.By using platforms that support real-time collaboration
• C.By using static reports updated weekly
• D.By automating communication based on static reports and timely updates

Which scenario would cause an organization to create a global team?

• A.The organization's largest client is the United States Military.
• B.The organization is embarking on a digital transformation effort.
• C.For security purposes the organization is moving to a private cloud provider.
• D.As the organization grows it is becoming difficult to find talent in the local market.

Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

• A.Channel preference management
• B.Workflow automation
• C.Response queue analytics
• D.Interaction history management