Question 16

Universal containers are planning to implement Salesforce as their CRM system. Currently they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?
  • Question 17

    What is the first thing an Integration Architect should validate if a callout from a Lightning Web Component to an external endpoint is failing?
  • Question 18

    Universal Containers is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat. The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.
    UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
    Which integration pattern is recommended for this use case?
  • Question 19

    A customer imports data from an external system into Salesforce using Bulk API. These jobs have batch sizes of 2000 and are run in parallel mode. The batc fails frequently with the error "Max CPU time exceeded". A smaller batch size will fix this error.
    Which two options should be considered when using a smaller batch size?
    Choose 2 answers
  • Question 20

    An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?