Question 51

Northern Trail Outfitters is in the final stages of merging two Salesforce orgs but needs to keep the retiring org available for a short period of time for lead management as it is connected to multiple public web site forms. The sales department has requested that new leads are available in the new Salesforce instance within 30 minutes.
Which two approaches will require the least amount of development effort?
Choose 2 answers
  • Question 52

    KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.
    1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
    2. Customer provides credit card details to CSR for payment.
    3. CSR submits payment information in Salesforce, and processed in a
    4. CSR receives confirmation of payment.
    5. CSR upgrades service for customer and confirms Customer.
    external payment gateway.
    This use case requires the CSR to obtain confirmation of payment before upgrading the service.
    The integration with Payment gateway needs to be reliable and monitored for audit purposes.
    The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.
    What should an Integration Architect recommend for this integration?
  • Question 53

    A company that is a leading provider of training delivers courses to students globally. The company decided to use customer community in order to allow Studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the pays transaction. Students would like to get the payment result in real-time so in case an error happens, the students can retry the payment process.
    What is the recommended integration approach to process payments based on this requirement?
  • Question 54

    A company accepts payment requests 24x7. Once they accept a payment request, their service level agreement (SLA) requires them to make sure each payment request is processed by their Payment System. They track payment requests using a globally unique identifier created at the Data Entry Point. Their simplified flow is as shown in the diagram.
    They encounter intermittent update errors when two or more processes try to update the same Payment Request record at the same time.
    Which two recommendations should an integration architect make to improve their SLA and update conflict handling?
    Choose 2 answers
  • Question 55

    A company has an external system that processes and tracks orders. Sales reps manage their leads and opportunity pipeline in Salesforce. In the current state, the two systems are disconnected and processing orders requires a lot of manual entry on sales rep part. This creates delays in processing orders and incomplete data due to manual entry.
    As a part of modernization efforts, the company decided to integrate Salesforce and the order management system. The following technical requirements were identified:
    1. Orders need to be created in real time from salesforce
    2. Minimal customization*, and code should be written due to a tight timeline and lack of developer resources
    3. Sales reps need to be able to see order history and be able to see most up to date information on current order status.
    4. Managers need to be able to run reports in Salesforce to see daily and monthly order volumes and fulfillment timelines.
    5. The legacy system is hosted on premise and is currently connected to the Enterprise Service Bus (ESB). The ESB is flexible enough to provide any methods and connection types needed by salesforce team.
    6. There are 1000 sales reps. Each user processes/creates on average 15 orders per shift. Most of the orders contain 20-30-line items.
    How should an integration architect integrate the two systems based on the technical requirements and system constraints?