Online Access Free L3M4 Practice Test

Which of the following might be considered as advantages, to the supplier, of key performance indicators (KPIs)? Select TWO that apply.

• A.They help the supplier to achieve higher productivity by cutting down on other aspects like quality
• B.They help the supplier to share their best cost-saving systems with their competitors
• C.They help the supplier to avoid confusion arising from unclear expectations from buyers
• D.They help the supplier to focus on specific critical success factors and maximise effectiveness
• E.They help the supplier to ensure that they do not exceed the target performance levels

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don't really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

• A.Education
• B.Participation
• C.Facilitation
• D.Coercion

Which of the following is a qualitative key performance indicator?

• A.To reduce the defect rate to below 25%
• B.To reduce costs by 10% over a year
• C.To increase on-time in-full deliveries by 40%
• D.To improve customer relationships by 20%

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.
From the list shown, select the one answer which represents the solo leader, rather than the team leader.

• A.Sets objectives and separate tasks for individual team members
• B.Chooses to limit their role in teamworking: delegates
• C.Creates a mission that team members can work together to achieve
• D.Encourages diversity, and lets team members be themselves

Which of these statements is a correct description of a contract?

• A.An agreement enforceable by law made between two or more people
• B.An offer and acceptance has taken place
• C.A promise made by a supplier to supply goods or services
• D.A promise made by the buyer to place an order