Online Access Free L3M4 Practice Test

Which of the following would be suitable key performance indicators (KPIs) for suppliers' performance?
* Ensure you have customer loyalty
* Value or percentage of cost reductions obtained
* Win an award in the next 12 months
* Percentage of on-time in-full deliveries

• A.2 and 3 only
• B.2 and 4 only
• C.1 and 4 only
• D.1 and 3 only

As part of a long term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?

• A.Service schedules
• B.Service standards
• C.Service guarantees
• D.Service credits

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

• A.Longer holidays / higher pay / more sunshine
• B.Industrial stoppages / strikes / sabotage
• C.Never-ending debates / time-wasting / indecision
• D.Overcoming of resistance to change / increased co-operation and productivity

Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?

• A.Legal
• B.Economic
• C.Demographic
• D.Environmental
• E.Political
• F.Ethical
• G.Social / socio-cultural
• H.Technical / tehnological

Express terms are terms stated in the contract between the parties. Which of the following are commonly-used express terms?

• A.Terms found in the Unfair Contract Terms Act 1977, payment terms, and passing of title
• B.Time of performance, payment terms, and passing of title
• C.Time of performance, passing of title, and terms based on trade custom
• D.Force Majeure, terms found in the Sale of Goods Act 1979, and payment terms