Question 11

You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?
  • Question 12

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
    You are configuring a business process flow for a case entity.
    All cases must be flagged for review.
    You need to complete configuration of the business process flow.
    Solution: For a new action named Ready for review, disable the As a business process flow action step option.
    Does the solution meet the goal?
  • Question 13

    You are creating surveys for Voice of the Customer (VoC).
    You need to configure VoC to ensure that recipients can unsubscribe to surveys.
    Which two survey features should you use? Each correct answer presents a complete solution.
    NOTE: Each correct selection is worth one point.
  • Question 14

    You are implementing Dynamics 365 for Customer Service.
    You need to set up available working hours to help desk representatives who have varying schedules.
    What should you do? To answer, select the appropriate options in the answer area.
    NOTE: Each correct selection is worth one point.

    Question 15

    You are a Dynamics 365 forCustomer Service administrator.
    Members of the customer support staff must not be available on public holidays in the year 2021.
    You need to configure holiday schedules.
    Which actions should you perform? To answer, select the appropriate options in theanswer area.
    NOTE:Each correct selection is worth one point.