Question 1

You are a Customer Data Platform Specialist. You need to design a process to share the unified customer profile with the sales team. The sales team uses the Dynamics 365 Sales app for marketing list generation.
Which two conditions must be met to export segments needed by the sales team to the D365 Sales app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
  • Question 2

    You are a Customer Data Platform Specialist. Your company uses both audience insights and Dynamics 365 Sales. To enhance the customer information within Dynamics 365, you asked the Dynamics 365 administrators to add the audience insights timeline as a Customer Card add-in control on the contact form.
    The Dynamics 365 administrators asked you to update the company's Dynamics 365 user guide and explain how users can use the timeline.
    Which action can users perform within the added customer card add-in timeline in Dynamics 365?
  • Question 3

    You are a Customer Data Platform Specialist. You need to create relationships to connect entities so that they can be further used in defining segments and measures by the marketing team.
    Which three relationship types are available in audience insights? Each correct answer presents a complete solution.
    NOTE: Each correct selection is worth one point.
  • Question 4

    You are a Customer Data Platform Specialist. The marketing team requested that customer cellphone numbers be added to the customer profile in audience insights. The customer cellphone numbers are stored in a separate table in the Azure Gen 2 Storage Account.
    You decide to create the data source(s) needed in audience insights.
    Which statements best describes the steps needed to ingest the required data to audience insights?
  • Question 5

    You are a Customer Data Platform Specialist. You are reviewing the system status. You notice that an insights refresh process shows a "skipped" status.
    Which system process type should you review to find the step that is blocking the insights refresh from starting?