Question 111
HOTSPOT
You are tasked with setting up Case management in the Dynamics 365 for Finance and Operations deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
Call enter employees create thousands of service cases and ensure that the proper resources are allocated for each service.
Service department employees fix cases created by the call center and create cases for defects and enhancement suggestion when they identify them.
Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
You are tasked with setting up Case management in the Dynamics 365 for Finance and Operations deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
Call enter employees create thousands of service cases and ensure that the proper resources are allocated for each service.
Service department employees fix cases created by the call center and create cases for defects and enhancement suggestion when they identify them.
Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Question 112
You need to determine which system functionality meets the business requirement.
What should you recommend? To answer, drag the appropriate functionalities to the correct requirements.
Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
What should you recommend? To answer, drag the appropriate functionalities to the correct requirements.
Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
Question 113
A company currently using Dynamics AX 2009 plans to upgrade to Dynamics 365.
You need to recommend a data migration tool to transfer critical data.
Which two data migration tools should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to recommend a data migration tool to transfer critical data.
Which two data migration tools should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Question 114
An organization uses Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The organization is experiencing various performance issues and is looking for solutions. You need to recommend tools to determine the cause of the performance issues.
What should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
What should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question 115
A customer is implementing Dynamics 365 Finance and Dynamics 365 Supply Chain Management.
The customer wants to use this implementation to standardize business processes.
You need to perform a gap analysis and recommend how to address the gaps.
Which functionality should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
The customer wants to use this implementation to standardize business processes.
You need to perform a gap analysis and recommend how to address the gaps.
Which functionality should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
